FREQUENTLY ASKED QUESTIONS

Last Updated on March 29, 2018

Our cases are designed for the most popular phones from Apple, Samsung, Xiaomi, Huawei and others. You can see and select available phone models on the product description page for the case you are interested in.

Our Buyer Protection plan guarantees that you are safe and that you can shop with confidence at BE Cases.

Your order is protected in the following cases:

  • The item you ordered did not arrive within the time promised by BE Cases.
  • You received an item that didn’t match your order.

We offer FREE SHIPPING on all of our products. For this to be possible we’ve partnered with different shipping companies around the world. We will select the most efficient and fast option for delivery to your location free of charge.

In most cases, your products arrive within 10 – 30 business days. We guarantee delivery within 45 business days.  The delivery time mentioned above does not include order processing time that usually varies from 2 to 5 days. To learn more about how we ship and deliver our products please visit the Shipping & Delivery page.

Our return policy lasts 15 days. If 15 days have gone by since you received your item, unfortunately we can’t offer you a refund or exchange. You can learn more about our refunds by visiting our Refund Policy page.

Cancelling or changing orders is possible but it depends if the order has already been processed and shipped or not. If you change your mind on the product you ordered please contact us as soon as possible. We will do what we can to make the change or cancel as per your request but be advised that it may not be possible to do so.

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